In the event of a complaint by residents or relatives, approaches may be made to the Manager or to senior staff on duty. If it is felt the grievance has not been satisfactorily dealt with he or she may ask to see the General Manager privately, without giving a reason.
If a complaint is not resolved by the management, the matter could then be referred to the :
Care Inspectorate
1st Floor
Castle House
Fairways Business Park
Inverness
Inverness-shire
IV2 6AA
Alternatively, the Care Inspectorate can be contacted directly without reference to staff.
